MHA FPX 5042 Assessment 4 Team Development Analysis

During the rollout of the new machines, there was pushback from the staff. They were not seeing the benefits of re-learning everything and changing their processes. Our Center Manager, Dora, did an excellent job addressing the mission, vision, and values to connect them to our project goals. She reminded the staff of their “why.” She explained that these new machines would be safer for the donors since they tailor each plasma collection to the individual’s characteristics based on hematocrit, height, and weight. This results in a more personalized experience for the donors while increasing the yield up to 12%.

She also stressed the importance of collecting plasma. The donations we receive make it possible for many people to live their lives. She gave the example of an expectant mother being able to safely carry her child to term, a little boy diagnosed with hemophilia now having the chance to experience a healthy, happy childhood, and a wounded firefighter beginning their healing process. This added a personal touch and made their work meaningful. By addressing the staff on their “why,” Dora was able to motivate them to work together as a team and successfully convert to the Nexsys Persona PCS.

Coaching Strategies

When employees have strong leadership and teamwork, they are more successful in achieving team objectives. When a leader helps employees understand what is expected of them, the goals, and how they contribute to the team’s success, they are more likely to outperform the competition and boost production (Center for Management & Organization Effectiveness, n.d.).

Dora is a strong leader who listens, values, and motivates her staff. This increases employee productivity and creates a culture of high performance. She used strategies to coach the team throughout the conversion. The first one is to know your team on a deep level. She knows all individuals’ strengths and weaknesses, where they excel, and what challenges them. Dora is also a great communicator, encouraging transparency and ensuring everyone is on the same page. This helps build trust and form relationships. This was very effective during the team meeting when she explained the benefits of the new machine and how it would benefit our company and donors. She creates clear objectives and goals. During the first few days of the rollout, she was always in the area sharing constructive feedback. The most critical aspect of coaching is the feedback that employees receive, as it has the power to make or break success.

MHA FPX 5042 Assessment 4 Team Development Analysis

Dora was very successful in coaching her team. However, there are a few things I would have done differently. I would have liked to gather the team for a meeting about how we can improve together. I would also like to hold one-on-one sessions with each individual and ask for feedback. I want to know what they are feeling towards the new change, if there are any resources they think will improve their work, and if there is anything hindering their success. Another strategy I would have used is to celebrate success. Celebrating milestones is one of the best ways to keep your team on track, motivated, and inspired (Center for Management & Organization Effectiveness, n.d.). I would have acknowledged all their efforts and praised them for doing a good job with the new machines. This would boost employee morale and productivity.

Conclusion

BPL Plasma underwent many changes during the conversion to the new Nexsys Persona PCS machines. The biggest challenge was training the Donor Floor staff on the new operations. New roles were introduced, and all procedures were modified. The management team used strategies to promote the development of professional values within the team. Dora, the center manager, ensured team alignment with BPL’s mission, vision, and values. She effectively coached them throughout the entire project successfully.

References

Center for Management & Organization Effectiveness. (n.d.). 10 effective coaching strategies to drive team success. https://cmoe.com/blog/10-effective-coaching-strategies-help-driveteam-success/